Page Views per Visit
Viewing the pages per visit allows companies to see how long
it takes a customer to find what they are looking for. The example below shows the
pages per visit on Google Analytics.
As shown in the screengrab above, the company’s branded paid
search “generated much higher pages/session ratio (8.88) than paid search
(4.61).” (Virgillito, 2016) This information is important for companies looking
for improved engagement. Since their paid search did not perform as well as
their branded paid search, the company could consider altering their paid
search ads to improve them. They could take elements of the branded paid search
and incorporate them into their paid search spots.
This information provides insight into what works best for certain
companies who are looking to have a higher engagement. Since branded paid
searches seem to work well for the company, they could invest more resources
into their branded paid searches to further increase engagement.
This number could be bad for companies that are looking to
get information to consumers in a more precise manner. Having a customer venture
through eight pages before they find what they are looking for might mean that
the website is too hard to navigate. Depending on the company’s goal, this
number could either be great or be a sign that the website needs to be simplified.
It really depends on the goal of each individual company.
This number is dependent on what the business wants out of
their website. “Tracking the pages per visit number forces the site manager to
think about reasons why the number is high or low and what steps should be
taken to improve it.” (Bateman, n.d.)
My company tends to have a low number of pages per session,
which is bad for us. The navigation of the website is difficult and makes it
hard for anyone to find the information they’re looking for. They usually give
up after two or three clicks because it isn’t worth it to keep searching. We often
get emails that ask us about events that we’re having because they haven’t been
able to find anything about it on our website. I stare at this website every
day, so I tend to know that this information is only a few clicks away from the
page they entered on. However, the data shows me that this isn’t always the
case for our consumers. I am currently working on improving our navigation
because of the information that was provided to me.
How to use this data really depends on what the company is
looking for when they set up their website. The information provided shows the
business the potential problems based on their needs. If the pages per visit
are low and the company is looking for engagement, it shows that the content
might need to change in order to promote more interaction. If the pages per
visit are high but the company is looking for a clean and simple navigation, steps
could be taken to minimize the pages per visit in order to get the consumer to
the right place in less time.
References
Bateman, S. (n.d.). Pages Per Visit Overlooked and
Vitally Important. [online] Promise Media. Available at:
https://www.promisemedia.com/content-development/pages-per-visit-overlooked-and-vitally-important
[Accessed 22 Jan. 2018].
Virgillito, D. (2016). How to Track User Engagement
with Google Analytics. [online] Elegant Themes. Available at:
https://www.elegantthemes.com/blog/tips-tricks/how-to-track-user-engagement-with-google-analytics
[Accessed 22 Jan. 2018].
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